Help

Here at City Bingo we have designed our site with you guys in mind, so we would like to think that we have made it really easy for you to work your way around! But just in case we have put together a Help section for you to use.


Contact Us

We really value our players and we make it our top priority to be with you along the way! That's why we are here for you by phone, email or live chat should you have any questions or concerns.

Email

You can send us an email to support@supportbingoonline.com. Our support representatives will do their utmost to answer any questions or concerns as soon as possible.

Phone

Our friendly customer support team are available on the phone from 9am to 1am UK time waiting to answer all your questions. Call us on 08082 387 546. Calls from the UK are toll free. If you are calling from outside of the UK the number to call is +12684 844 830.

Live Chat

Don't forget that our CMs will always lend a friendly ear to any questions or comments you may have. Just shout out when in the chat rooms, and we will be more than happy to help.

FAQs

You'll probably find most of your questions answered in our FAQ section below. We have tried to cover everything from getting started, purchasing your bingo cards to withdrawing your winnings!


Getting Started

How do I register?

Registering with City Bingo is easy! Simply click on the Join Us tab on the homepage and fill in the registration form. It only takes a minute or two and all questions are straight forward. You don't even have to register a card!

Do I have to download loads of software?

No way! As soon as you've registered you can join in on the action straight away. Just make sure you have flash player 8.0 or above to run the game software.

Do I need to make a deposit to get started?

You can start playing FREE bingo straight away, no deposit required. If you wish to play any of our 5p, 10p or guaranteed jackpot games then you will need to make a deposit.

How do I login?

At the top right hand side of the homepage there is a member login box where you can enter your username and password which will log instantly into your account. You must be logged in to play any games or make any banking transactions.

I have forgotten my username or password, what should I do?

Not to worry, simply click on forgot username/password in the member login box and we'll send you your details to the email address that you provided!


Money Matters

What deposit methods are accepted?

We accept a wide range of deposit methods including credit/debit cards, wire transfer and switch/solo cards.

How do I deposit money?

Depositing is simple! From the My Account page or the member login box, click on the Deposit Funds to open the cashier. Then simply click on the deposit method most suitable for you and follow the simple instructions.

What is the minimum amount I can deposit?

You can make a deposit as little as £5 into your City account and with that you will receive our generous welcome bonus. The minimum deposit to receive the bonus funds is £5 and the maximum deposit that qualifies is £10.

How do I withdraw my winnings?

You can request a withdraw at any time by clicking the Withdraw Funds button under the Banking heading from the My Accounts page. Your withdrawal request will be processed after 48 hours. You can also cancel a withdrawal request at any time within that 48 hour period.

How will my transactions appear on my Bank/Card statement?

Your deposits and withdraws will be listed as CASSAVA ENTERPRISE Transactions.

What are City Points?

City Points are rewarded as prizes for games, when you win chat games or refer your friends to us. Redeem your points for cash to play even more City Bingo. 1000 City Points is equal to £1. You can see how many City Points you have earned in the My Accounts page.

How do I redeem my City Points?

From the My Accounts page, click on Redeem My City Points under the Bingo Points heading and set the amount of points you wish to redeem into cash. The minimum is 1000.

What deposit bonuses do I receive?

We'll match your first deposit with a first deposit bonus offer. The bonus will be automatically applied to your first deposit. The minimum deposit is £5 and the maximum deposit that qualifies for the bonus is £20.


Playing Bingo

How do I purchase a card?

Simply select a room you wish to play in and choose either 75/90 ball bingo. You can select your cards one by one or you can automatically select a strip. You can select up to 96 cards in some of the rooms!

What happens if I have purchased my cards and I am disconnected from the game?

If you happened to have purchased a winning card for that game, you will win regardless of the connection status and the winnings will automatically be added to your account. If you do get disconnected, for whatever reason, you can always check your transactions from the My Account page.

Why doesn't chat sometimes work?

Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chat servers to send messages to your computer.
Bingo Lingo is often used in our chat room, please look at our bingo lingo infographic to learn more about how to use these terms during chat.

Can I pre-purchase cards?

Yes! Cards can be purchased up to one month in advance for our guaranteed jackpots. Once you have bought your cards they will be stored until the game is played.

Can I keep my card numbers from game to game?

Unfortunately not. To keep things fair, all cards are randomly generated at the time you request them. If you do not like the numbers of your issued cards, you can click on Get New Cards to get a better batch.

Is it legal to play online bingo at City?

City Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to strict legal regulations on fair play and prize payouts. We only accept players from regions where it is legal to participate in online gaming. We do not accept players from the US.

Are all my personal details safe?

Absolutely, no compromises. We take our players' security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted so that no third party can ever gain access to your confidential details.

Will you pass my details on to any third parties?

Absolutely not. City Bingo does not pass your details on to any third parties.

Can I be sure all games are fair?

City Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar) and we adhere to strict legal regulations on fair gaming and prize payouts. We use the very best tried-and-tested technologies to ensure that the outcome of each and every number called in bingo and each outcome of every instant win game is statistically random.

How do I know the bingo games are fair?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by City Bingo.

Getting Started

Start a game

Click on any Play Now button to play and join in the fun with City Bingo. The bingo lobby area will load, where you'll find a huge variety of games to choose from including FREE bingo, 5p bingo, 10p bingo, guaranteed jackpots and instant games.

Choosing a game

Once you're in lobby area you will be able to choose from a whole host of games. The bingo games are separated by tabs in the lobby, so all you have to do is choose what type of game and bingo you want to play and then click on the tab.

Each ticket shows the price of the card, what type of bingo (75 ball or 90 ball), when the next game will begin, how many players are in the room and if the room has a chat host.

Buying cards

24 randomly generated bingo tickets will be displayed on the screen in batches of six tickets at a time. To scroll through the tickets, use the left and right arrow buttons at the top left of the card display area.

The current batch will be shown in the left navigation panel, for example, 'cards 7-12 of 24'. To select or deselect a card, simply click on the card. The number of cards that you have selected will also be displayed on the navigation panel. You can choose different cards by clicking the 'GET NEW CARDS' button at the top of the card display area.

This will provide you with a set of 24 new randomly generated unselected cards.

You can auto-select card in batches of 6, 12, 18, 24 or the maximum number of cards, this means you don't have to click on each card.

Once you are happy with your selected cards, click on the 'BUY SELECTED CARDS' button situated on the left of the screen. Subject to funds, this will complete your card purchase. Please note that card purchases are non-refundable and all sales are final. The navigation panel also displays the number of cards you have purchased for the next game.

Each purchased card will display a number at the bottom of the card, for example, 122235761. This number is a reference for both yourself and our customer services team. You have until 10 seconds prior to the start of next game to purchase bingo cards for that game.

You can pre-buy cards to some of our jackpot games. To get your cards in advance, enter the room and purchase your cards the same way you'd buy into a normal game. At the top of the screen you will find the number of players, jackpot and time remaining until the game starts. The game name and card to complete is displayed at the top.

Playing bingo

The screen will announce when a game is about to begin. The room shows the cards you have purchased in batches of 6. You can scroll between your cards by clicking the left and right arrow buttons above the cards. The current batch of cards is also displayed as, for example, 'cards 1-12 of 24'.

You can see how many people have bought into the game and the jackpot amount at the top of the screen. You can choose to display from 3TG by clicking the 'OPTIONS' menu at the top and selecting the 'In Game' option. Then you can tick "Show 3TG". This shows when you have three numbers to go before your card has been completed a BINGO! After being selected, all cards with 3, 2 or 1 number to go will be indicated.

In order to select Autodaub, simply click on the 'OPTIONS' menu at the top of the card display area and selecting the 'In Game' option. Then you can tick 'Autodaub'. When it's on, the game automatically marks or "daubs" your card every time your numbers are called out so you don't have to! When this button is off, your card numbers are not automatically daubed, so you can mark them manually by clicking the number on the card.

Called numbers are marked in white if they form part of the required Bingo pattern for the current game played. Bear in mind that whether you daub the numbers or not, and how you daub them has no effect on the game outcome. IF YOU HAVE A WINNING BINGO CARD YOU WILL WIN!

When the game starts, a slight pause will occur before the balls are called out. After being randomly drawn, the balls are shown at the top left of the screen, accompanied by a voice announcing the numbers if you have your sound switched on. Each ball called is displayed on the bingo board, and the last 5 calls are displayed to the left.

At the end of the game, "BINGO!" will be announced and the winning alias(es) will be presented. When you win, your winnings will automatically be added. You will then automatically be shown the next game screen after a short time, or after you click "OK".

A few other things to note - you can alternate between having the sound on and off. Simply click on the sound icon in the top right hand section of the screen. If you need any assistance during the game, click on '?' in the top right hand section of the screen. Once you have finished playing bingo then simply click 'x' in the top right hand corner to exit.

Chatting

The City party is more than just about playing bingo, you can also make new friends and chat whilst you play! Our chat rooms are where the party really gets started! Make new friends, chat with old friends and play some games with our friend hosts as you watch the game play to find out who wins the jackpot! Our party-animal chat hosts always brighten up the room and make playing at City Bingo even more fun. You can play bingo, chat games and get first hand help all at the same time!

Our chat system is composed of three main areas:

  • The rooms and message display area
  • The control panel and text input area
  • The other chatter's aliases area.
The name of the room you are chatting in will be shown at the top of the message display window. Clicking the down arrow at the right of the room you are chatting in will show a list of other rooms that are available. The number of people talking in each room will also be displayed and you can then choose where you want to hang out.

The conversation in your chat room will be displayed in the main chat window. Aliases of the other players who are chatting will be displayed to the right of screen. You can open or close the room by clicking on the button to the right of the name of the chat room you're in. You can also freeze the chat by pressing the padlock button at the bottom of the scroll bar. To send a chat message, simply type in the bottom bar and press 'Enter' or click the 'send' arrow button. You can also send quick messages by clicking on the shortcut buttons. Clicking on 'CLEAR' will clear the message window.

City Bingo does not tolerate rude or offensive chat and players who violate this rule will be removed from the site.

Join now

Click the "ALLOW" button above for the Classic lobby!